Shipments and returns
False Floors only ships within Australia, for orders outside of Australia, please contact us prior to placing your order on sales@falsefloors.com.au. All orders including delivery costs are in Australian dollars (AUD).
- Standard processing times can take up to 1-3 working days.
- Processing times for holiday periods can take up to 3-4 working days
- Any orders using ZipMoney/Afterpay have processing times that can take up to 5-7 working days.
- Please note our intention is to get our products delivered as quickly as possible and always try our best to reduce our processing times.
- As soon as products are dispatched, a tracking number will be sent via SMS to Buyers nominated mobile phone.
1. Delays
The date for delivery is the estimated date of delivery, the seller shall be under no liability for any loss or damage how or damage howsoever arising if the goods are not delivered by that date. Where seller is unable to deliver the goods because of matters beyond the control of seller, then the estimated date for delivery shall be extended until the cessation of the effect of such matters.
2. Return Policy/Point of Delivery and Passing Risk
Cancellation of Goods must be made within 48 hours of making the order or before Goods are dispatched. (Fees apply, see clause 10, Return of Goods.) If you wish to cancel your order, please contact our Customer Service Team on 0400 410 186. Goods are non-returnable and non-exchangeable unless goods are;
1. Damaged
2. Does not fit your vehicle according to buyers specifications
Goods are intended to be used strictly in accordance with manufacturer’s latest published instructions as set out on the Site or as on the Product itself. It is your responsibility to ensure that you use the Product in accordance with those instructions.
All returns must be made via our Return Procedure with a valid form, please send us an email to sales@falsefloors.com.au with your request.
- Products must be in original packaging and in a new and resalable condition.
- Any product that was used or fully/partially installed is non-returnable.
- Any shipping costs are not covered.
- They’re a few exceptions for items that cannot be returned include:
- Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
- Personalized Items (custom engraved, embroidered, or painted).
- Any goods marked down on special cannot be returned or exchanged.
Unless otherwise agreed in writing. Buyer shall take delivery of the goods at the buyer nominated delivery address and risk in respect of the goods shall pass on such delivery. To the extent that the seller accepts responsibility for damaged goods in transit, such responsibility shall end upon delivery to buyers store to his authorized agent. In any event, the seller will accept no liability for damage to goods in transit not notified in writing to it and to the carter concerned within 48 hours after delivery of the goods to the buyer.
3. Delivery
a) Seller shall accept no liability for non–delivery of goods unless notifications of such non-delivery are received within twenty –one (21) days after receipt of sellers statements including the non-delivered goods. Sellers liability for non –delivery shall be limited to be replaced of the goods within a reasonable time.
b) Seller shall not accept liability for wheels damaged in transit. Damage claims must be made to the delivery freight carrier.
c) If the buyer wishes to change the delivery address after placing an order, any fees that the seller may incur from the delivery freight carrier will be passed on to the buyer.
d) Unless the buyer has given the seller consent to leave the goods unattended upon delivery, it is the responsibility of the buyer to ensure that someone is present, at the delivery address, to accept the goods. Any fees that the seller may incur from the delivery freight carrier in the re-delivery process will be passed on to the buyer.
4. Return of Goods
a) Except in accordance with clause 6 hereof, no goods shall be returned without prior written consent of seller and where goods are returned without such consent, the same shall be returned to the buyer at buyer’s expense.
b) Manner of return
Unless otherwise agreed by seller, all returns should be made via the authorized sellers transport making the initial delivery and all returned goods must be accompanied by an itemized credit claim signed by an officer /employee of the buyer stating the reason for the return goods unless relevant invoice number (s) are quoted if any returned goods are damaged or destroyed on or prior to returning to the sellers warehouse.
I. All costs involved with accessories returned to the seller shall be the sole burden of the buyer unless otherwise agreed upon by the seller. Returned goods must have a freight fee paid for prior to being returned.Any goods returned without the consent of the seller shall be kept in the seller’s possession with no action taken until freight fees have been paid for. Any goods not accepted by the buyer from the courier may incur further delivery fees in accordance with courier resending fees.
II. Accessories that have been fitted will not be accepted for return.
III. Accessories will not be accepted for return unless in original packaging.
IIII. 25% cancellation/exchange/refund fee applies on all orders cancelled by the buyer for personal reasons if accepted on the seller’s behalf.
5. Free Shipping Terms & Conditions
Free shipping applies only to metro areas excluding Northern Territory, Western Australia and Tasmania. Special truck or redelivery fees are also not covered by our free shipping terms & conditions. Metro areas are defined as any location within a 50km radius of the Central Business District (CBD) of a major city in Australia. Additional costs do apply for regional areas starting from $49.00 per pkg. Please contact False Floors on 0400 410 186 for costs to regional areas.
6. Disclaimer
In an effort to provide our valued clients with the most up to date and accurate information False Floor is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates, the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.
False Floors is not responsible for any additional charges, labour, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from False Floors. While we work to avoid any errors or omissions that may appear on the False Floors website, we do reserve the right to cancel any undelivered orders based on inaccurate information.
CONTACT INFORMATION
falsefloors.com.au
MILE END
SA 5031
sales@falsefloors.com.au